1. How do I book my Adventures by Disney vacation?
If you are in the United States, please call (866) 972-6244 to speak
to our Adventure Concierge Team or click
here to submit a request for an email quote.
2.
Do I need a passport, visa or other documents?
If you are a U.S. citizen, you will need
a valid passport to enter Italy and Switzerland and return to the
United States. Your passport must be valid six months beyond your
intended stay and have 1-2 blank pages remaining. Allow yourself
sufficient time to have your application processed if you are
applying for a new passport or renewing an expired passport. Refer
to www.state.gov
for further details.
In addition, Guests 17 years of age or younger may be required to
show additional documentation when traveling with a single parent.
Passport Services
You can apply for a passport through CIBT, Inc., a third party
travel document company servicing the travel industry (not
affiliated with the Walt Disney Company).
Click here for more information or call CIBT at
(800) 406-1523.
PLEASE NOTE: ADDITIONAL CHARGES WILL APPLY FOR TELEPHONE
CALLS made to access CIBT specialists.
3. Do I need vaccinations to travel
to this country?
If you are a U.S. citizen, you do not
need vaccinations to travel to Italy or Switzerland. If you are not
a U.S. citizen, please check your local requirements on vaccinations
for travel to Italy and Switzerland.
4. What airport do I fly into and out
of?
ARRIVAL: You will fly into Malpensa
Airport (MXP) in Milan on your arrival day. Your flight should
arrive prior to 2:30 p.m.
DEPARTURE: At the end of the adventure, you will fly out of Zurich
Airport (ZRH) for your return flight home. You can depart anytime
after 10:00 a.m.
5. Are transfers included if I arrive
or depart from different locations or at different times from the
itinerary?
No. Transfers are only included from the
specified arrival/departure airports and hotels. For the Alpine
Magic trip, transfers are included from Malpensa International
Airport (MXP) in Milan to the Regina Palace Hotel on your arrival
day. On your departure day, transfers are included from the
Waldstaetterhof Hotel or the Schloss Hotel to the Zurich Airport (ZRH).
6. Can I extend my vacation beyond
the Adventures by Disney itinerary?
Yes, you may stay in Italy before or
Switzerland after our itinerary. Extended stays are available at
special rates if booked through Adventures by Disney Travel
Services, Inc. in conjunction with a land package and cannot be
combined with any other offer. Please contact a Concierge Agent for
further information.
7. How will our group travel between
destinations?
Your group will travel by motor coach
between destinations in Italy and Switzerland. In Switzerland you
will travel by train to the town of Zermatt, where no cars are
allowed.
8. What is the climate like?
Italy:
The climate of Milan/Stresa area is Mediterranean and the weather
may vary. Summers can be hot and humid during the day, with
temperatures rising above 86 degrees Fahrenheit (30 degrees Celsius)
during August.
April - October: Average temps between 70-80 degrees Fahrenheit
(21-27 degrees Celsius) during the day and 50-60 degrees Fahrenheit
(10-16 degrees Celsius) at night.
July - September: hot and humid during the day. Evenings are cool so
bring a sweater.
Switzerland:
The temperature is moderate with no extremes of hot and cold, so
Switzerland can be visited at any time of year. Summer is warm to
hot lasting from about June to September.
July - August: Average daytime temp between 60-86 degrees Fahrenheit
(16-30 degrees Celsius).
April - October: Average daytime temp between 46 - 59 degrees
Fahrenheit (8-15 degrees Celsius).
Depending on the altitude, the temperature range may vary. The
wettest time of year is from June to August.
9. How strenuous are the activities?
While in Switzerland, the altitude
ranges from 5,276 feet (1,608 meters) above sea level to just over
10,000 feet (3,048 meters) above sea level.
Most of the trip occurs at 5,000 feet. However, the altitude rises
as high as 7,500 feet for a short coach ride on the Simplon Pass.
The trip includes a canopy zip lining experience (size restrictions
apply) and a gentle bike ride on a paved path. While nearly all of
the trip's featured activities are gentle if enjoyed separately, the
full range of activities requires a moderate amount of stamina in
order to get the most out of your vacation.
10. What ages are appropriate for
this adventure?
While we welcome children ages 4 and up
on our Alpine Magic trip, we recommend that children be at least 6
years old at the time of travel. This is based on several factors,
such as flight time and jet lag, time zone differences in the
destination, duration of the vacation, extended hours of daily
activity programming, number of internal transports between
experiences, potential for extreme temperatures in the summer
months, and amount of physical activity (e.g., walking, biking, and
zip lining). Because each child is different, call a Concierge Agent
to discuss whether this is the right trip for your kids.
11. What type of meals are served on
this Adventures by Disney Trip?
Typically, breakfast is served each
morning in buffet style and offers a variety of dishes. Dinners and
lunches may include: fish, meat, and pasta or rice entrées;
vegetables and salad; and desserts and fruit. Some included meals on
this trip are served buffet style while others offer a
limited-choice menu. Given the nature of group travel, we regret
that á la carte menu choices may not always be available.
Children-friendly choices are provided at all meals. Menu items are
subject to change due to the availability and seasonality of foods.
In order to allow you and your family time to enjoy meals by
yourselves, there are a few meals that are not included in the
itinerary. Although, these meals have been planned in locations that
offer numerous dining options. If you have any questions or concerns
about dining at any time during your vacation, your Adventure Guides
will be happy to assist you.
12. Is alcohol included with meals?
Alcoholic beverages are typically not
included with your scheduled meals; however, you may purchase them
at your own expense.
13. Can you accommodate special
dietary needs?
Adventures by Disney will make a
reasonable effort to accommodate some special dietary needs at no
additional charge. Unfortunately, we may not be able to accommodate
all special dietary needs requested. Please contact a Concierge
Agent in advance of your departure to advise us of your needs.
14. Is this itinerary appropriate for
travelers with special needs?
Please note that this vacation includes activities that present
certain challenges to Guests with special needs. It is strongly
recommended that persons requiring assistance be accompanied by a
companion who is capable of and totally responsible for providing
assistance. Neither Adventures by Disney nor its suppliers may
physically lift or assist Guests onto transportation vehicles.
Contact a Concierge Agent to discuss your needs.
15. What is the language and currency
of this destination?
While the primary language of Italy is
Italian and the primary language of central Switzerland is German,
most people from both countries speak some English. The unit of
currency in Italy is the Euro (EUR), and the Swiss Franc (CHF) is
used in Switzerland. U.S. dollars are not accepted at hotels, shops,
or restaurants, but ATM machines are available in most places along
your adventure to obtain cash in the local currency. Most hotels and
restaurants accept major credit cards or debit cards. Your Adventure
Guide can help you with any currency issues or language barriers.
16. Are tips included?
Adventures by Disney has pre-paid
certain tips and gratuities for all included meals and activities
such as tips for porters, housekeepers, drivers, activity providers,
local experts and dining room staff for included meals.
On Your Own Dining Gratuities: When eating at a restaurant, a
gratuity is usually included in the bill. If you feel you have
received exceptional service, you may leave an additional gratuity.
Many choose to simply "round up."
Adventure Guide Gratuities: Gratuities for your Adventures
Guides are not included. If you feel that your Adventure Guides have
provided excellent service, we suggest the following discretionary
gratuity: Per Guest/Per Adventure guide/Per Day - $5-$8 USD.
For example:
• For a 9-day adventure, the Adventure Guide gratuity per Guest, per
Adventure Guide: $45-$72 USD.
• For a family of 4 for a 9-day adventure: $180-$288 USD per
Adventure Guide. For 2 Guides, this is a total of: $360-$576 USD.
Adventure Guides accept local currency and U.S. dollars
17. What if Adventures by Disney
cancels the adventure prior to departure?
Adventures by Disney reserves the right
to cancel or reschedule an adventure at any time for any reason,
such as if there are too few Guests or if the quality of the trip or
the safety of the Guests would, in our opinion, be compromised, such
as may result from unforeseen circumstances (acts of God) or other
circumstances beyond Adventures by Disney's control.
If you purchase air travel through Adventures by Disney Travel
Services, Inc.: If you purchase air travel through us and we cancel
your adventure prior to its scheduled start date, we will attempt to
re-book you on another departure of the same adventure during the
same season, subject to availability, and we will bear any resulting
airline re-booking charges. If we are unable to re-book you on
another departure, we will issue a full refund of all monies paid by
you to us for the canceled adventure, including land package,
airfare and Vacation Protection Plan (unless you have filed a
claim), which refund shall constitute a full settlement.
If you do not purchase air travel through Adventures by Disney
Travel Services, Inc.: If you do not purchase air travel through us
and we cancel your adventure prior to its scheduled start date, we
will attempt to re-book you on another departure of the same
adventure during the same season, subject to availability; however,
you will bear any resulting airline re-booking charges. If we are
unable to re-book you on another departure, our sole obligation to
you is to refund your payment to us for the land portion and
Vacation Protection Plan (unless you have filed a claim), which
refund shall constitute a full settlement. We assume no
responsibility for any losses incurred by you on account of
non-refundable air tickets or otherwise.
