1. How do I book my Adventures by Disney vacation?
If you are in the United States, please call (866) 972-6244 to speak
to our Adventure Concierge Team or click
here to submit a request for an email quote.
2. What airport do I fly into and out
of?
We will pick you up from Los Angeles International Airport (LAX) on
your arrival day. Your flight should arrive no later than 1:00 p.m.
At the end of your adventure, we will transfer you to Los Angeles
International Airport (LAX). You may schedule a departure flight for
anytime after breakfast.
3. Are transfers included if I arrive
or depart from different locations or at different times from the
itinerary?
No. Transfers are only included from the specified arrival/departure
airports and hotels. For arrival in Los Angeles, transfers are
included from the Los Angeles International Airport (LAX) to the
Renaissance Hollywood Hotel. On your departure day, transfers are
available from Disney's Grand Californian® Hotel & Spa to the Los
Angeles International Airport (LAX).
4. Can I extend my vacation beyond
the Adventures by Disney itinerary?
Yes, you may stay extra days before or after our itinerary.
Extended-night stays in Los Angeles and at the Disneyland® Resort
may be available at special rates if booked through Adventures by
Disney Travel Services, Inc. in conjunction with a land package and
cannot be combined with any other offer. Please contact a Concierge
Agent for further information.
5. How will our group travel between
destinations?
During the adventure, transportation is provided by a private motor
coach.
6. What is the climate like?
The Los Angeles area (which includes Anaheim) generally has dry,
mild weather, with a greater chance of rain from January to March.
January - March and November
- December average temperatures: Highs are from the high 60s
to low 70s, lows are from the high 40s to low 50s.
April - May and October
average temperatures: Highs in the mid 70s, lows in the mid
50s.
June - September average
temperatures: Highs from low 80s to 90s, lows in the mid
60s.
7. How strenuous are the activities?
While this adventure is not considered physically strenuous, most
days will include one or more hours of walking. The days at the
Disneyland® Park will require walking and standing in line; however
there are many opportunities to rest. While nearly all of the trip's
featured activities are gentle if examined separately, the full
range of activities requires a moderate amount of stamina in order
to get the most of your vacation.
8. What ages are appropriate for
this adventure?
While we welcome children ages 4 and up at the time of travel to
discover the stories of the world with us, we recommend that
children be at least 5 years old at the time of travel on our
Backstage Magic trip. This is based on several factors, such as
extended hours of daily activity programming, potential for extreme
temperatures in the summer months and amount of physical activity
(e.g., walking) involved. Because each child is different, call a
Concierge Agent to discuss whether this is the right trip for your
kids.
9. Are there age, height, and weight
restrictions for certain activities?
Yes. Please note that certain rides and attractions at the
Disneyland® Park and at Disney's California Adventure® Park have
height restrictions. Contact a Concierge Agent for details.
10. Can I take photographs when we go
behind the scenes?
Photography is restricted during certain parts of the trip.
Restrictions on photography include, but are not limited to, the
following venues: Walt Disney Imagineering, El Capitan Theater,
Jimmy Kimmel, The Jim Henson Company Studio, Walt Disney Studios,
Disneyland® Park and at Disney's California Adventure® Park. Ask
your Adventure Guides for opportunities where group photos may be
arranged. Please call a Concierge Agent for further information.
11. What type of meals are served on
this Adventures by Disney Trip?
Typically, breakfast is served each morning in a buffet style and
offers a variety of options. Dinners and lunches usually include
fish, meat, and pasta or rice entrées, vegetables along with salad,
cheese and desserts and fruit. Some included meals on this trip are
served buffet style while others offer a limited-choice menu. Given
the nature of group travel, we regret that á la carte menu choices
may not always be available. Children-friendly choices are available
at all meals. Menu items are subject to change due to the
availability and seasonality of foods. In order to offer you and
your family a bit of time to enjoy meals amongst yourselves, there
are a few meals that are not included in the itinerary. These meals
have been planned in areas where you will have plenty of options
available. If you have any questions or concerns about dining at any
time during your vacation, your Adventure Guides will be happy to
assist you.
12. Is alcohol included with meals?
Alcoholic beverages are typically not included with your scheduled
meals. However, you may purchase them at your own expense.
13. Can you accommodate special
dietary needs?
Adventures by Disney will make a reasonable effort to accommodate
some special dietary needs at no additional charge. Unfortunately,
we may not be able to accommodate all special dietary needs
requested. Please contact a Concierge Agent in advance of your
departure to advise us of your needs.
14. Is this itinerary appropriate for
travelers with special needs?
Please note that this vacation includes activities that present
certain challenges to Guests with special needs. It is strongly
recommended that persons requiring assistance be accompanied by a
companion who is capable of and totally responsible for providing
assistance. Neither Adventures by Disney nor its suppliers may
physically lift or assist Guests onto transportation vehicles.
Contact a Concierge Agent to discuss your needs.
15. What if Adventures by Disney
cancels the adventure prior to departure?
Adventures by Disney reserves the right to cancel or reschedule an
adventure at any time for any reason, such as if there are too few
Guests or if the quality of the trip or the safety of the Guests
would, in our opinion, be compromised, such as may result from
unforeseen circumstances (acts of God) or other circumstances beyond
Adventures by Disney's control.
If you purchase air travel through Adventures by Disney Travel
Services, Inc.: If you purchase air travel through us and we cancel
your adventure prior to its scheduled start date, we will attempt to
re-book you on another departure of the same adventure during the
same season, subject to availability, and we will bear any resulting
airline re-booking charges. If we are unable to re-book you on
another departure, we will issue a full refund of all monies paid by
you to us for the canceled adventure, including land package,
airfare and Vacation Protection Plan (unless you have filed a
claim), which refund shall constitute a full settlement.
If you do not purchase air travel through Adventures by Disney
Travel Services, Inc.: If you do not purchase air travel through us
and we cancel your adventure prior to its scheduled start date, we
will attempt to re-book you on another departure of the same
adventure during the same season, subject to availability; however,
you will bear any resulting airline re-booking charges. If we are
unable to re-book you on another departure, our sole obligation to
you is to refund your payment to us for the land portion and
Vacation Protection Plan (unless you have filed a claim), which
refund shall constitute a full settlement. We assume no
responsibility for any losses incurred by you on account of
non-refundable air tickets or otherwise.
