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Terms & Conditions
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PRICING DETAILS: All prices are
in U.S. dollars. Regular Rates vary within the ranges stated for
each itinerary based primarily on when you book and when you travel.
Once your deposit is received by Adventures by Disney Travel
Services, Inc. ("we" or "us"), your land package price, which will
be confirmed or advised at the time you book, is guaranteed for your
party as originally booked, except where price increases may result
from increases in government taxes or fees. Guests added to your
party after initial booking will be priced at the then-prevailing
rate. All prices and price ranges are subject to change without
notice. Prices are based on double, triple or quad occupancy. A
single supplement applies in addition to the Early Booking Rate and
range of Regular Rates stated for each land package; please call a
Concierge Agent for details. Subject to availability, parties of 4
may be booked as a quad or two doubles; please see "Note on
Accommodations" in the "Rates and Dates" pages of our website for
rooming configurations. Child rates apply to Guests under age 12 at
the time of travel. All Guests under age 18 at the time of travel
must be accompanied by a parent or legal guardian in the same room.
PAYMENT REQUIREMENTS: Payment(s) must be in U.S. dollars and
received in our office on the date(s) set forth in the Guest
Confirmation or vacation packages will be deemed cancelled by you.
We accept all major credit cards, Disney Gift Cards, the Disney
Rewards Card and checks. If you pay by check, please: (i) write your
reservation number and vacation commencement date on the face of the
check; (ii) ensure that the check has a pre-printed name, address
and account number; (iii) do not post-date your check (we will
reject it); (iv) ensure that we receive your check by the date set
forth in your Confirmation; and (v) make check payable to, and mail
to, Adventures by Disney Travel Services, Inc., Attn: Cash
Operations, P.O. Box 61010, Anaheim CA 92803-1010 or courier to
Adventures by Disney Travel Services, Inc., Attn: Deposit Payments,
1020 W. Ball Road, DL361A, Anaheim, CA 92802. Do not send cash.
NAME CHANGES, GUEST CANCELLATIONS, REFUNDS: Reservations and
package components are non-transferable. We will make a reasonable
effort to accommodate changes to Guest names prior to departure
provided that at least one member of the originally-booked party
travels; however, we reserve the right to pass on to you any third
party costs (such as from airlines or Suppliers) we incur in so
doing. You may cancel by telephone or in writing. The time of
cancellation will be the date upon which we receive notice from you.
If you fail to execute and return the Adventure Travel Agreement
(see below) to us no later than 14 calendar days after booking, it
will be deemed a cancellation by you. If you make changes to the
vacation commencement date or chosen vacation, it will be deemed a
cancellation by you. If you cancel, amounts paid, minus cancellation
fees and nonrefundable amounts, will be promptly refunded.
Regardless of when you book, your US$300 deposit is refundable for
14 calendar days after original booking, notwithstanding the
following cancellation fees, calculated in calendar days prior to
vacation start date and irrespective of resale by us: 90 days or
more: US$300 per person; 60-89 days: 25% of the land
package price; 30-59 days: 50% of the land package price;
0-29 days: 100% of the land package price. No refunds will be
made in the event of interruption or cancellation by you after the
vacation start date. All appropriate refunds will be made in U.S.
dollars directly to your credit card, via check or through your
travel agent (if applicable). We will not be responsible for the
receipt of refund monies by you from your travel agent, some of whom
may withhold an agency cancellation fee. The cancellation terms
above apply only to the land package price and exclude, among other
things, cancellation charges from air carriers. Please see Vacation
Protection Plan and Adventure Travel Agreement, below.
AIRLINES: We accept only domestic U.S. flight reservations.
Our airfares must be purchased in conjunction with a land package.
Airlines may impose change or cancellation charges in addition to
those set forth above. In purchasing, selling or arranging your
airfare, we are acting as your agent only and have no liability or
responsibility for the performance of services by the airlines
including, but not limited to, accident, death, personal injury,
property damage or flight cancellation or delay. Your airline ticket
and associated terms and conditions constitute the entire agreement
between you and the airline (and not us), even if purchased through
us.
ELIGIBILITY: Our brochure and website establish minimum
eligibility ages for each itinerary, as well as recommended minimum
ages which are based on several factors; however, some activities
within a vacation may have weight/height restrictions and/or
different minimum ages than our overall minimum eligibility age or
recommended minimum age. Please contact us for details. All children
under age 18 must be accompanied by a parent or legal guardian in
the same room. By sending us a deposit, you represent and certify
that you and all members of your traveling party: (i) have selected
a vacation that is appropriate to your abilities and interests; and
(ii) are free from any physical condition or disability that would
create a hazard for you, the Adventure Guides or other Guests.
Please consult your doctor. We have the right but not the obligation
to deny participation to any Guest and to remove from any vacation,
at the Guest's sole expense, any Guest whose condition is such that
he or she could create a hazard to himself or herself, the Adventure
Guides or other Guests or otherwise impacts the enjoyment of other
Guests.
CLAIMS/NOTICE/REQUIREMENTS/TIME LIMITS: No claim for delay,
detention, personal injury, illness, emotional distress or death of
a Guest, or for loss of or damage to any of your property
(collectively, "Damages"), may be brought against us unless you
provide written notice of same to us within 6 months after the date
of the event upon which such claim is based (within 30 calendar days
after the termination of the tour for a claim of property loss or
damage) and no legal action may be brought against us for any
Damages, unless such legal action is commenced within 1 year from
the date of the event upon which such claim is based (within one
year after the termination of the tour for a claim of property loss
or damage), and legal process relating to such action is served on
us within 120 calendar days after filing, notwithstanding any
provision of law of any state, territory, possession or country to
the contrary. Our liability for loss of or damage to your property
is limited to US$300 per Guest per tour, unless upon the
commencement of the tour you declare the true value of the property
in writing and pay 5% of the true value declared in excess of US$300
to us, in which case our liability will be limited to the true value
declared not to exceed US$5,000. All settlements will be made based
on actual cash value (replacement cost, less depreciation) up to the
stated limits of our liability. Losses due to ordinary wear and tear
and acts of God are not reimbursable.
DOCUMENTATION REQUIRED TO TRAVEL/GUEST RESPONSIBILITIES: You
are solely responsible for obtaining current travel advisories,
warnings and requirements (such as visas and passports) by
contacting your travel agent, applicable embassies and consulates or
referring to the U.S. State Department's website at
www.state.gov or
by calling 1-888-407-4747. Non-U.S. residents please consult your
local Travel Agent and refer to our . All Guests must
have valid government-issued proof of citizenship to travel, in
addition to any other requirements of the country of origin and
countries visited. Those without proper documentation may be denied
travel. If you did not purchase air travel through us, you are
solely responsible for notifying us of flight changes affecting your
arrival or we will not be able to meet you at the specified arrival
airport.
VACATION PROTECTION PLAN: Generally speaking, the Vacation
Protection Plan provides insurance coverage for trip cancellation
and interruption, baggage protection and delay, travel accidents and
delay, and emergency medical and dental services and associated
transportation. The Plan is automatically included in all
reservations, but you may elect to decline coverage. If you purchase
and pay for the Plan in full within 14 calendar days of making your
reservation, certain pre-existing medical conditions may also be
covered; however, if you purchase and pay in full for the Plan more
than 14 calendar days after making your reservation (but no later
than the final payment due date), pre-existing medical conditions
will not be covered. Conditions and restrictions apply. Please
contact a Concierge Agent for more information or to request a copy
of the Plan materials and for pricing. The Plan is non-transferable.
Premiums are non-refundable.
ITINERARY CHANGES AND CANCELLATION BY US: We will make every
reasonable effort to operate the vacations as advertised; however,
we reserve the right to curtail or modify the itinerary, or to
substitute activities, hotels, meals or transportation as we deem
necessary. We further reserve the right to reduce the number of
Adventure Guides to one, and to modify other services to accommodate
a smaller group, if a minimum number of Guests is not reached.
Similarly, we may marginally exceed the stated group maximum size if
necessary to accommodate a family. Please also note that during
certain holidays and peak periods, some activities may be disrupted
or unavailable. None of these modifications or changes shall affect
the land package price. We reserve the right to cancel a trip at any
time prior to its commencement for any reason, such as if there are
too few Guests, or if the quality of the trip or the safety of the
Guests would, in our opinion, be compromised, such as may result
from unforeseen circumstances (acts of God) or other circumstances
beyond our reasonable control. If we cancel your trip prior to its
commencement because there are too few Guests: (i) we will attempt
to re-book you on another departure of the same itinerary, subject
to availability, and we will bear any reasonable airline re-booking
charges; however, if we are unable to rebook you, we will issue a
full refund of your land package price and Vacation Protection Plan
(unless you have filed a claim); and (ii) if you booked airfare
through us, we will issue a full refund of your airfare; and (iii)
if you did not book airfare through us, we will reimburse you for
your reasonable out-of-pocket (subject to proof) airline
cancellation charges or, in the case of bookings using frequent
flier miles, a reasonable cancellation service fee, provided you
have exercised best efforts to mitigate such charges/fees; and (iv)
the aforesaid payments and/or rebooking by us shall constitute a
full settlement.
GUESTS NEEDING SPECIAL ASSISTANCE: Certain itineraries may
include activities that present challenges to or are not suitable
for Guests with special needs. We strongly recommend that Guests
requiring assistance be accompanied by a companion who is capable
of, and totally responsible for, providing assistance. Neither we
nor our Suppliers may physically lift or assist Guests onto
transportation vehicles or otherwise. Please contact a Concierge
Agent to discuss your specific needs.
SPECIAL REQUESTS: We will make a reasonable effort to
accommodate special requests, such as smoking, adjacent or
connecting rooms, bed size and dietary needs; however, we cannot
guarantee that these requests will be accommodated.
ARRIVE EARLY OR STAY LATE: We recommend that you arrive a day
or two prior to the start of your escorted vacation to get
acclimated, or stay a day or two after to extend your vacation on
your own, all at additional cost to you. Please ask a Concierge
Agent for price, details and availability, which unfortunately we
cannot guarantee. On some adventures, airport meet & greet and hotel
transfer services are available in connection with these additional
days. Our special rates for these additional days are only available
if booked through us in conjunction with a land package and cannot
be combined with any other offer. Canadian Guests please contact
your Travel Agent.
GUEST FEEDBACK: While not required, we welcome Guest
suggestions, ideas, feedback and comments (collectively "Guest
Suggestions"). You hereby grant us and our affiliates the right, but
do not impose the obligation, to use, disclose and implement any
Guest Suggestions you choose to communicate to us without any
liability, compensation or obligation on our part.
SERVICE PROVIDERS: The services provided in connection with
the itineraries, including, without limitation, transportation,
hotel accommodations, restaurants, and other services are purchased
from various independent suppliers who are not affiliated with us in
any way ("Suppliers"). Although we endeavor to choose high quality
Suppliers, we have no right to control their operations and
therefore make these travel arrangements upon the express conditions
that we and our own agents, employees and affiliates shall not be
liable for any delay, mishap, inconvenience, expense, irregularity,
bodily injury, death or damage to property occasioned through the
conduct or default of any Supplier, each of which is subject to laws
of the state or country where the service is provided. As a
condition precedent to your participation in the vacation package,
we and some of our Suppliers require that you execute and return to
us an assumption of the risks and release of liability form (in our
case, the Adventure Travel Agreement (see below)).
ADVENTURE TRAVEL AGREEMENT: The Adventure Travel Agreement is
an assumption of the risks and release of liability form provided to
you upon booking that you will be required to sign and return to us
no later than 14 calendar days after booking. Failure to do so
will be deemed a cancellation by you. You have 14 calendar days
after booking to cancel and receive a full refund of your deposit
(see Name Changes, Guest Cancellations, Refunds) if you choose not
to execute the Adventure Travel Agreement. We strongly advise that
you not make any non-cancelable commitments within 14 calendar days
after booking.
ENTIRE AGREEMENT: The Confirmation(s), these Terms and
Conditions and those contained in our brochure and on our website,
and the pre-departure materials constitute the entire agreement of
the parties with respect to the subject Adventures by Disney
vacation and supersede any and all previous communications between
the parties, whether written or oral, with respect to same. This
agreement is deemed to be entered into and consummated in the state
of California and shall be construed in accordance with the laws of
the state of California. Any legal action relating to this agreement
shall be brought and maintained exclusively before the superior
court located in Los Angeles County, California, USA.
TRAVEL CONSUMER RESTITUTION CORPORATION: For Persons Located
in California: This business is a participant in the Travel Consumer
Restitution Corporation ("TCRC"). If you were located in California
at the time of sale, you may request reimbursement from TCRC if you
are owed a refund of more than US$50 for transportation or travel
services which was not refunded in a timely manner by us. The
maximum amount which may be paid by the TCRC to any one Guest is the
total amount paid by or on behalf of the Guest to us, not to exceed
US$15,000. A claim must be submitted to the TCRC within six months
after the scheduled completion date of the travel. A claim must
include sufficient information and documentation to prove your
claim, plus a processing fee. You must agree to waive your right to
other civil remedies against us for matters arising out of a sale
for which you file a claim with the TCRC, if you were located in
California at the time of the sale. You may request a claim form by
writing to: Travel Consumer Restitution Corporation, P.O. Box 6001,
Larkspur, CA 94977-6001; or by faxing a request to (415) 927-7698.
For Persons Not Located In California: If you were not
located in California at the time of sale, this transaction is not
covered by the California TCRC.
UNITED STATES TOUR OPERATORS ASSOCIATION $1 MILLION TRAVELERS
ASSISTANCE PROGRAM: Adventures by Disney, as an Active Member of
USTOA, is required to post $1 Million with USTOA to be used to
reimburse, in accordance with the terms and conditions of the USTOA
Travelers Assistance Program, the advance payments of Adventures by
Disney's customers in the unlikely event of Adventures by Disney's
bankruptcy, insolvency or cessation of business. Further, you should
understand that the $1 Million posted by Adventures by Disney may be
sufficient to provide only a partial recovery of the advance
payments received by Adventures by Disney. Complete details of the
USTOA Travelers Assistance Program may be obtained by writing to
USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016,
or by email to information@ustoa.com or by visiting their website at
www.USTOA.com.
These Terms and Conditions are subject to
change by Adventures by Disney Travel Services, Inc. at any time
without notice.
070108 Web
CST# 2082519-50; NVST# 2006-0198
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