Disney Cruise Cancellation Policy:
The forms needed for your vacation can be completed online by registering and logging into
disneycruise.com and selecting My Disney Cruise or you will receive this package within
28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and
conditions which govern your cruise vacation and affect your legal rights. It must be signed
by all Guests upon check-in at a Walt Disney World® hotel or prior to embarkation at the
Disney Cruise Line® Terminal. In the event of conflict between the terms and conditions
contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise
Line advertisement or offer, and the oral or written representations of any Disney Cruise Line
representative, the terms and conditions contained in the Cruise Contract shall control.
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied
by an adult 21 years of age or older in the same stateroom. The parent or guardian of any minor
not traveling with a parent or guardian must appoint an adult to have custody and control over
the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. A
minor authorization form can be obtained by visiting disneycruise.com and selecting My Disney
Cruise or is sent when a document package is mailed. The form must be signed by a parent or
legal guardian prior to embarkation at the Disney Cruise Line Terminal. After 9:00 p.m. adult
entertainment districts are restricted to Guests 18 years and older.
Baggage, Valuables and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects
without charge, not to exceed two bags per person. All Guest baggage must be stored in the
Guest's stateroom and must be labeled with the Disney Cruise Line baggage tag. Dangerous or
illegal articles such as weapons, explosives, oxygen, combustible substances or nonprescription
controlled substances may not be brought to the Walt Disney World Resort or taken aboard the
ship. Any such items shall be surrendered to the Master of the vessel at embarkation, and may
be disposed of at the sole discretion of the Master. You should retain valuables such as cash,
negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works
of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or
other valuables in your personal control as Disney Cruise Line is not responsible for damage to
or loss of these items.
A deposit is required to confirm a reservation. Deposit amount will be determined at time of
booking. Vacation and cruise packages are subject to cancellation if full deposit is not received
in our office within the option period specified at time of booking. For reservations confirmed
in U.S. dollars, final payment in the form of a check or credit card (Visa®, MasterCard®,
American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa®
Credit Card) must be received on the date determined at the time of booking. For reservations
not confirmed in U.S. dollars, acceptable forms of payment are Visa and MasterCard. Payment
policy for group travel may vary.
Failure to strictly comply with the deposit and final payment schedules, or any other applicable
policies and procedures, will result in the automatic cancellation of pending reservations.
Cancellations may be made by telephone or in writing. Changes to the vacation commencement
date or changes of guest names will be considered cancellations. For cancellations, amounts paid,
minus cancellation fees and other amounts owed, will be promptly refunded. No refunds will
be made in the event of interruption or cancellation by the Guest after vacation commencement
date. All appropriate refunds will be made directly to the Guest's credit card account or through
the Guest's Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Line
is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel
documents including airline tickets must be returned before refund processing can begin. Certain
Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right
to restrict any changes to a reservation. All changes are subject to availability. Please note that
changes made to overall party size may result in a change to the rate. For your peace of mind,
we recommend the purchase of the Vacation Protection Plan. Premiums for the Vacation
Protection Plan must be paid by the final payment due date, and the Vacation protection
Plan is not effective until final vacation payment is made.
Cruise Cancellation Fees
Categories with Restrictions: Reservations for Inside, Outside or Verandah Categories with
Restrictions are non-refundable and non-transferable. A 100% cruise cancellation fee applies
from time of payment.
Cruises Less Than 10 Days where Embark or Debark is U.S. Port.
Cruises of 10 Days or More and Cruises Less Than 10 days where Embark and Debark is
cancellation fees listed on the original confirmation unless the sailing date or vacation package is
Air Cancellation Fees
Any changes or cancellations to your Disney Cruise Line air arrangements (including, but
not limited to, sail date/air travel date changes and name changes/corrections), will result in
cancellation fees assessed as follows:
All Flights Within North America* (including Canada)
Any Flights Outside of North America*
*If at least one flight departs/arrives at an airport outside North America, the entire flight
itinerary will follow the "Any Flights Outside of North America" policy.
Hotel Cancellation Fees
A cancellation fee in the amount of the total hotel cost for all nights reserved will be assessed
if a hotel reservation outside of Orlando is cancelled 14 days or less prior to arrival date. A
cancellation fee will be assessed if a hotel reservation in Orlando is cancelled 4 days or less prior
to arrival date. Please contact Disney Cruise Line for details.
Changes to a reservation may result in a per Guest service fee. Please contact Disney Cruise Line
for further details.
Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or
for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line
unless written notice of such claim is provided to Disney Cruise Line within six (6) months after
the date of the event upon which such claim is based (within 30 days after the termination of the
cruise for a claim of property loss or damage); and no legal action may be brought against
Disney Cruise Line for delay, detention, personal injury, illness, emotional distress or death of a
Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be
commenced within one (1) year after the date of the event upon which such claim is based
(within one (1) year after the termination of the cruise for a claim for property loss or damage),
and legal process relating to such action is served on Disney Cruise Line within 120 days after
filing, notwithstanding any provision of law of any state, territory, possession or country to the
contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be
brought, if at all, and maintained exclusively in and before any court of competent jurisdiction
located in Brevard County, Florida, U.S.A., or the United States District Court, Middle District
of Florida, Orlando Division, to the exclusion of courts located in any other county, state,
country, territory or possession whatsoever. The only exception to this choice of forum is when
and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. Disney
Cruise Line liability for loss of or damage to property of any Guest is limited to the amount of
$300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the
property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise
Line, in which case Disney Cruise Line liability will be limited to the true value declared not to
exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less
depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to
ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise
Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no
event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry,
ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers,
cellular phones or other valuables unless the same have been deposited with the Master or other
designated representative who issued a written receipt therefor. In the event of such deposit,
Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in
this paragraph. Additional coverage may be purchased through the Vacation Protection Plan
which is provided through Allianz Global Assistance.
Walt Disney World Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World Resort hotels is normally after 4:00 p.m. For Guests
arriving early, luggage arrangements can be made so Guests can visit Theme Parks or enjoy
Resort amenities. It is recommended that necessary items including: proof of citizenship,
valuables, medications (in their original containers) and any other personal items or other items
required for check-in or embarkation be packed in your day bag. Walt Disney World Resort
check-out time is normally before 11:00 a.m. Ship's embarkation begins at 1:00 p.m. Guests are
required to be on board the ship at least one hour before scheduled sailing time.
Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals
and entertainment as provided on board the vessel. For parties reserving a suite for more than 5
Guests, an additional Walt Disney World Resort hotel room will be required at additional cost.
Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages, or any other item of a personal
nature. The cruise portion of the fare does not include shore excursions (including excursions
to St. John), sightseeing or meals ashore in the ports of call, gratuities, alcoholic beverages, soft
drinks, bottled water, laundry or valet services, or any other items not specifically included. The
fare also does not include airfare, ground or baggage transfers, fuel supplements or Government
Taxes and Fees, which consist of all taxes and fees imposed by U.S. and foreign governmental
and quasi-governmental authorities, including without limitation U.S. Customs and Immigration
fees, ship passengers international departure tax, airport passenger facility charge, flight segment
fees, international arrival and departure taxes, and sales, use and excise taxes.
Cruise Health Considerations
By boarding the Disney Cruise Line cruise ship, Guests represent themselves as physically and
otherwise fit to travel. If you have a medical condition which requires you to take prescription
medication or may require you to obtain medical care during the course of your cruise vacation,
please consult with your personal physician prior to traveling. For your convenience, a physician
and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse
are not employees or representatives of Disney Cruise Line and will charge their prevailing
fees for services provided at your request. Decisions regarding medical care and treatment are
personal and confidential and as such are strictly between the Guest and physician and nurse.
Disney Cruise Line is not liable for any death, personal injury, illness or emotional distress
caused by reason of any treatment, diagnosis, advice, examination, prescription or other service
provided by such medical personnel or by the failure of such medical personnel to provide any
treatment, diagnosis, advice, examination, prescription or other service. The ship's Master has
the right at any time to require any Guest to disembark for medical reasons, and compliance is
mandatory. For your peace of mind, we recommend the purchase of the Vacation Protection
Plan. Premiums for the Vacation Protection Plan must be paid by the final payment due
date, and the Vacation Protection Plan is not effective until final vacation payment is made.
Retail establishments in destination ports may be closed for certain holidays.
Right to Change Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior notice change, substitute,
postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may
substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a
Guest as a result of any such change, substitution, postponement, cancellation or deviation. The
Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at
any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness
or other cause.
Policies for group travel may vary. Please contact Disney Cruise Line for further details.
No animals are allowed on board the ships except for service animals.
Refusal of Passage
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may
be suffering from a contagious or infectious disease, ill health or whose presence in the opinion
of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who,
in the Master's opinion, might be excluded from landing at destination by Immigration or other
governmental authorities. In such cases the Guest shall not be entitled to any refund of fare or
compensation whatsoever. Women who have entered their 24th week of pregnancy as of
their embarkation date will be refused passage due to safety concerns. Neither a physician's
medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line
cannot be held responsible or liable for any complications relating to pregnancy at any
stage. Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom.
Disney Cruise Line reserves the right to limit the number of berths and single staterooms sold.
Ships' Registry: The Bahamas.
For Guests who purchase the Disney Cruise Line Air Program, ground and baggage transfers
are included in your vacation package to and from the port of embarkation and the airport
closest to the port of embarkation. Guests who make their own air arrangements may purchase
ground and baggage transfers from Disney Cruise Line, which transfers include transportation
between the port of embarkation and the airport closest to the port of embarkation. Please note
that those Guests who do not purchase the Disney Cruise Line Air Program or ground transfers
from Disney Cruise Line are responsible for all ground and baggage transportation to and from
the airport, the port of embarkation and their hotel, if applicable. We recommend that you
allow a minimum of four hours at the beginning and end of your cruise for travel time, customs
clearances and security checks at the port of embarkation and the airport.
Terms Subject to Change
Disney Cruise Line reserves the right to change all prices and other terms and conditions which
appear on this website without prior notice. Price changes will not affect bookings with timely
final payment, except where the increase results from increases in Government Taxes and Fees.
Single Occupancy Rates
Single occupancy fares are available upon request, subject to availability. Guests booking non-
suites/concierge categories will be charged 175% of the package price. Guests booking suites/
concierge categories will be charged 200% of the package price.
For the comfort and enjoyment of our Guests, Disney Cruise Line cruise ships have been
primarily designated as non-smoking ships. However, it is recognized that some of our Guests
smoke. To provide an onboard atmosphere that also satisfies smokers, designated smoking areas
include many of the lounges, portions of open-air decks and private verandahs. Disney Cruise
Line requests that all Guests observe the non-smoking areas and refrain from smoking pipes and/
or cigars in any of the public areas. These requests are to provide a comfortable shipboard living
atmosphere for everyone.
Magical Cruise Company, Limited (doing business as Disney Cruise Line - Registered
Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England) and DCL Island
Development, Ltd. are each separate entities and are indirect subsidiaries of The Walt Disney
Company. Magical Cruise Company, Limited is the operator of the Disney Cruise Line cruise
ships. DCL Island Development, Ltd. is the operator and provider of facilities on Disney's
Castaway Cay. All arrangements made for or by Guests for: (a) air or ground transportation or
travel; (b) shore excursions; (c) tours; (d) theme parks; (e) hotels; (f) restaurants; or (g) other
similar activities or services, are made solely for Guests' convenience and are at Guests' risk.
The providers of such activities and services are independent contractors and are not acting as
agents or representatives of Magical Cruise Company, Limited. The identity of the providers of
such activities and services is available upon request from the shore excursion manager. Magical
Cruise Company, Limited shall not be liable or responsible in any way for any death, personal
injury, illness or emotional distress occasioned by any Guest, or for loss of or damage to any
Guest's property, which arises by reason of any act or omission by providers of air or ground
transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services
or activities. The liability of the provider of such accommodations, services and activities
may be governed by and determined in accordance with limitations contained in applicable
tariffs, laws, conventions or contracts governing a Guest's relationship with such provider. All
concessionaires and their employees operating on the Disney Cruise Line cruise ships, including
without limitation the fitness center, spa, hair salon, laundry, internet cafe and photo shop are
independent contractors and Magical Cruise Company, Limited is not responsible for any such
parties' acts or omissions in providing any goods or services to Guests.
Coolers are not permitted except if needed for medications, baby food, or items related to dietary
constraints. Coolers containing personal items (e.g. soda or snacks) may NOT be brought on
board. Homemade, pre-cooked or other perishable items plus any open snack containers will not
be allowed to be brought on board. We regret that we are unable to provide food preparation,
refrigeration or storage on board for personal food or beverage items.
Infant Pool Policy
For the health and safety of our Guests, parents must observe U.S. Public Health Service
requirements by allowing only children who are toilet trained to enter shipboard pools and
spas. Diapers and swim diapers are not allowed. However, young children who are not toilet
trained are welcome to enjoy the fountain play area near the Mickey Pool that has been designed
exclusively for the enjoyment of children wearing swim diapers.
Guests are responsible for obtaining proper documentation to board the ship. U.S. government
regulations related to passport requirements are subject to change. Therefore, we strongly
encourage Guests of all ages to have a valid U.S. passport for all cruises. Please visit the
U.S. Department of State website at http://travel.state.gov or call the U.S. National Passport
Information Center at 877-4USA-PPT for the most current requirements.
Guests with Disabilities/Wheelchair-Accessible Staterooms
Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities.
Features include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/
nightstand, bathroom and shower handrails, fold-down shower seats, hand-held shower heads,
and lowered towel and closet bars.
Note: Guests, requiring a wheelchair throughout their cruise must make provisions for the use of
that wheelchair prior to the cruise.
Guests with Disabilities/Additional Services
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at
Castaway Cay. Wheelchair-accessible restrooms are available in the shipboard common areas.
Assistive Listening Systems are available in the main theaters. Closed captioning is available
for stateroom televisions and selected onboard video monitors. Sign language interpretation
is available for live performances on designated cruise dates. Stateroom Communication Kits
containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light
smoke detector, and a Text Typewriter (TTY) are available.
Guests with Disabilities/Accommodations
If you would like to receive additional information or request accommodations for Guests
with disabilities, please discuss your needs with the reservationist at the time of booking.