Some Answers to Your Cruise Questions
Disney Cruise Line offers unbelievable experiences you won’t find anywhere else. Through the wonder that is Disney, you are transported on a journey of never-ending enchantment where excitement coexists with rejuvenation, serenity lives with adventure and escape is the destination.
We’ve never been on a cruise. What do we need to know?
First, relax – that’s the point of your vacation. With Disney Cruise Line®, you’ll find your ticketing, air transportation and transfers (if you choose the Disney Cruise Vacations Air Program), your stateroom accommodations, meals and entertainment on board have all been arranged. All you need to do is pack – and you don’t need to bring much, because the atmosphere is casual and informal. And if necessary, you can purchase almost anything you need right on board.
What’s already included in the basic price?
On board, your vacation package price includes almost everything – from your stateroom itself to snacks and ice cream, to breakfast, lunch and dinner every day. All the onboard programming and entertainment are included. While you’re sailing, there are only a few things that will require an additional charge; for example: spa or salon visits, phone calls, photos, video games, internet usage, soft drinks (other than those served with breakfast, lunch or dinner) and all alcoholic beverages. If you’re not sure whether something is included, just call us or ask your Travel Agent.
Should I buy travel insurance?
Yes. We strongly recommend the purchase of Disney Cruise Vacations Protection Plan that provides baggage, trip cancellation/interruption and medical expense coverage for your vacation. Remember, most major medical policies do not provide coverage outside the U.S. For more information on the Disney Cruise Vacations Protection Plan click here.
What documentation do I need to bring?
All U.S. and Canadian citizens must travel with proof of citizenship, which is a valid passport, original, state-certified birth certificate and picture identification, or a certified naturalization certificate with a picture identification. Acceptable forms of picture identification are state or provincial driver’s license, or federal, state, province or local government photo I.D. card. Guests age 17 and under who are U.S. or Canadian citizens are only required to have proof of citizenship, excluding picture identification. These guidelines are based on U.S. government regulations which are subject to change at any time. It is the Guest’s responsibility to check with their Travel Agent, government agencies, embassies or consulates prior to their vacation to ensure that they have proper documentation. Any Guest traveling without proper documentation will not be allowed to board the vessel and no refund of cruise fare will be issued.
New security guidelines require all adult Guests to show a picture I.D. to embark and disembark the ship in all ports, including Castaway Cay. Please be advised that anyone under the age of 18 wishing to go ashore unaccompanied will be required to have a consenting parent, guardian or other responsible adult with them at the gangway, to provide their signature as authorization.
What if I’m not from the U.S. or Canada?
All Guests who are not U.S. or Canadian citizens must have valid passports and necessary visas at time of embarkation. Travel documents required throughout the vacation are the responsibility of the Guest. Please consult with your Travel Agent, government agencies, embassies or consulates to determine necessary documentary requirements. For all non-U.S. citizens, including Canadian citizens, travel documents will be collected at check-in by a Disney Cruise Line representative and a receipt will be issued for presentation to Immigration Inspectors upon return to Port Canaveral. Any Guest traveling without proper documentation will not be allowed to board the vessel and no refund of cruise fare will be issued.
Should I bring cash? Credit cards? Foreign currency?
You won’t really need cash on the Disney ships, but when you get to port, you’ll probably want to have some money with you. In the Bahamas and the Caribbean, U.S. dollars and major credit cards are accepted almost everywhere. On board our ships, all transactions are in U.S. dollars. However, you won’t need cash while we’re at sea because Disney Cruise Line has a convenient “cash-free” system on board the ship. When you arrive at the Walt Disney World® Resort or at the Disney Cruise Line terminal at Port Canaveral, your signature will be requested for check-in. At this time you may also present a credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney’s Visa® Credit Card) which will give you charging privileges at both the Walt Disney World Resort and aboard the ship. Any purchases on the ship, including beverage services, spa, salon services, photography, medical and laundry services, purchases from our retail shops, gratuities and any item or service of a personal nature must be charged to your room. All charges must be settled before your Resort departure and debarkation from the ship by cash, travelers checks, Disney Dollars or by the credit cards mentioned above.
What should I pack?
Pack for comfort. Pack for style. Disney Cruise Line® and Walt Disney World® Resort offer a casual, informal Resort atmosphere. During the summer months, lightweight shorts, slacks, sundresses, jeans and tops are all appropriate daytime attire in the Bahamas, the Caribbean and Central Florida. In the winter, a light jacket, sweater and socks may be needed for cooler days and nights. Bring comfortable shoes – like boat shoes, sandals, or sneakers. And don’t forget swimwear, sunglasses, a sunhat or visor and sunscreen – especially for the kids. All cruises host a tropical deck party. You are invited to join in the fun by wearing festive island wear including colorful shirts, dresses, shorts or pants. Other things to remember: It is recommended that necessary items including: proof of citizenship, valuables, medications (in their original containers), and any other personal items or other items required for check-in or embarkation be packed in your day bag. Don’t forget an extra pair of glasses or contact lenses and your camera. A limited number of strollers are available for rental on board. Of course, if you do forget something, odds are you can buy it on board or when we get to port.
What do I bring for evenings?
Let’s talk about dinner clothes: We kindly request that no shorts, T-shirts or jeans be worn in any of our restaurants in the evening. Evening attire for the Animator’s Palate and Parrot Cay dining rooms is casual. Button-down, open collar shirts or polo shirts and slacks are recommended for men. Pants and a blouse or a casual dress are appropriate for ladies. For Lumière’s and Triton’s restaurants and our adults-only alternative dinner restaurant, Palo, it is suggested that men wear jackets or a button-down shirt and tie and ladies wear dresses or pantsuits. Aboard our 7-night cruises, one dinner is semi-formal. Another evening requires more formal – or “black-tie-optional”- attire. Tuxedo rentals are available, in advance. Other themed evenings aboard our 7-night cruises that adults might want to pack for include salutes to the 1960s, 1970s and 1980s.
Are children expected to follow the same dress code as adults?
Each parent or guardian would be the best judge of what attire is appropriate for our youngest cruisers. Guests who are age 13 or older would probably be most comfortable wearing attire similar to what is recommended above for all the ship’s passengers.
Can coolers and/or food items be brought onboard?
Coolers are not permitted except for those needed for medications, baby food, or items related to dietary constraints. Items must be pre-packaged, un-opened, and do NOT require any food prep from the kitchen. Coolers filled with personal items (e.g. soda, chips, candy, etc.) may NOT be brought onboard. Homemade items or pre-cooked items purchased on the way to the ship will not be allowed to be brought aboard. Also, open bags or containers of snack items should not be brought aboard ship. All items will need to be stored in the stateroom. The ship’s storage and/or refrigeration is not available to use.
I have family and/or friends sailing with Disney Cruise Line. How can I contact them?
To communicate with guests staying aboard the Disney Magic® or the Disney Wonder®, call (888) 322-8732.
Do I need an electrical converter?
All stateroom outlets are 110V/60 Hz. Standard U.S. electrical appliances will work on board. There’s a hair dryer in every stateroom bathroom.
Is there laundry service?
On board, laundry and dry-cleaning services (with stateroom pickup) are available for a charge. There is also a self-service Guest Laundry Room with coin-operated washers, dryers, detergent, and ironing equipment. For safety reasons, irons or steamers may be used in the laundry room only.
Can I bring visitors on board the ship?
Sorry, but for security and safety reasons, we can’t allow any visitors aboard.
Does the ship provide religious services?
During certain religious holidays, an onboard Rabbi or Priest performs services.