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Home >
Disney Cruise Line > Frequently Asked Questions |
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Disney Cruise Line
Frequently
Asked Questions
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Before You Leave Home
- We've Never Been On a Cruise. What Do We Need To
Know? Answer
- Should I Buy Travel Insurance? Answer
- What Documentation Do I need To Bring?
Answer
- Should I bring cash? Credit cards? Foreign currency?
Answer
- What should I pack? Answer
- I've heard reports about the stomach flu affecting
passengers on cruise ships. What do I need to know?
Answer
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At Sea
- Can I call home from the ship? Answer
- What's an Assembly Drill - and do I have to go?
Answer
- There's so much to do on the ship! How will I know
what's going on when? Answer
- Is there children's programming on board?
Answer
- Can I work away from home? (Business Services)
Answer
- What if someone gets sick? Answer
- Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the
Bahamas? Answer
- Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the
Eastern Caribbean? Answer
- Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the
Western Caribbean? Answer
- Could the Ports of Call ever change unexpectedly?
Answer
- Can I bring coolers and food onboard?
Answer
- Why is Disney Cruise Line® longer allowing children
in diapers into your pools and spas?
Answer
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Dining Onboard
- What is Rotation Dining? Answer
- What Time Is Dinner? Answer
- What Should I Wear To Dinner? Answer
- Is There a Romantic Restaurant just for adults?
Answer
- What About Breakfast and Lunch? Answer
- Is room service available? Answer
- I'm on a special diet. Can I get it on board?
Answer
- What is the policy on alcoholic beverages?
Answer
- What is the policy for charging for beverages?
Answer
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In Ports-of-Call
- How long do we stay in port? Answer
- How do I get on and off the ship when it docks at
ports? Answer
- Do I have to book excursions in advance?
Answer
- Are meals served on excursions? Answer
- Are there things to do on shore if I'm not on an
excursion? Answer
- Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the
Bahamas? Answer
- Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the
Western Caribbean? Answer
- Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the
Eastern Caribbean? Answer
- How do I declare purchases with U.S. Customs? Answer
- Are duty-free third-party deliveries allowed in
ports of call? Answer
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Services and Amenities
- Do I need an electrical converter?
Answer
- What if I run out of film? Answer
- What can we buy? Answer
- Did you say there's a spa on the ship? Ahhh! Lead me
to it! Answer
- Is there laundry service? Answer
- Can I bring visitors on board the ship?
Answer
- Help! I'm really confused about tipping!?
Answer
- Will we get to see Disney characters on board?
Answer
- What about babysitting? Answer
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Guests with
Disabilities
- Are there wheelchair-accessible staterooms
available? Answer
- Are there wheelchair-accessible staterooms
available? Answer
- How can I receive more information about
accommodations for Guests with disabilities?
Answer
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Before You Leave Home
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1. We've Never Been
On a Cruise. What Do We Need To Know?
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First, relax - that's the point of your
vacation. With Disney Cruise Line®, you'll find your ticketing, air
transportation and transfers (if you choose our air program), your
stateroom accommodations, meals and entertainment on board have all
been arranged. All you need to do is pack - and you don't need to
bring much, because the atmosphere is casual and informal. And if
necessary, you can purchase almost anything you need right on board. |
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2. Should I Buy
Travel Insurance?
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We strongly recommend the purchase of the Disney Cruise Vacations
Protection Plan that provides baggage, trip
cancellation/interruption and medical expense coverage for your
vacation. Remember, most major medical policies do not provide
coverage outside the U.S. |
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3. What Documentation
Do I need To Bring?
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All U.S. and Canadian citizens must travel with proof of
citizenship, which is a valid passport, or certified birth
certificate with a picture identification, or a certified
naturalization certificate with a picture identification. Acceptable
forms of picture identification are state or provincial driver's
license with a picture, or federal, state, province or local
government photo I.D. card. Children 17 and under who are U.S. or
Canadian citizens are only required to have proof of citizenship,
excluding picture identification.
All guests who are non-U.S. citizens
residing in the United States will be required to travel with their
Alien Registration Card (Green Card) and valid passports. All other
guests must have valid passports and necessary visas at time of
embarkation. Travel documents required throughout the vacation are
the responsibility of the guest. Please consult with your travel
agent, government agencies, embassies or consulates to determine
documentary requirements.
Any guest traveling without proper
documentation will not be allowed to board the vessel and no refund
of cruise fare will be issued.
For all non-U.S. citizens including
Canadian citizens, travel documents will be collected at check-in by
a Disney Cruise Line® representative and a passport/Alien Resident
Card receipt will be issued for presentation to Immigration
Inspectors upon return to Port Canaveral. |
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4. Should I bring
cash? Credit cards? Foreign currency?
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Transactions aboard the ship are in U.S. dollars. In The Bahamas and
the Caribbean, U.S. dollars and major credit cards are accepted
almost everywhere. But you won't need much cash (except for
shoreside purchases), because Disney Cruise Line® has a convenient
"cash-free" system on board the ship. When you arrive at the Walt
Disney World® Resort or at the Disney Cruise Line® Terminal at Port
Canaveral, your signature will be requested for check-in. At this
time you may also present a credit card (American Express®,
MasterCard®, Visa®, Discover Card®, Diner's Club®, Japanese Credit
Bureau or The Disney Credit Card) which will give you charging
privileges at both the Walt Disney World® Resort and aboard the
ship. Any purchases on the ship, including beverage services, spa,
salon services, photography, medical and laundry services, purchases
from our retail shops, gratuities and any item of service of a
personal nature must be charged to your room. All charges must be
settled before your Resort departure and debarkation from the ship
by cash, travellers checks, Disney Dollars or by the credit cards
mentioned above. (Any other expenses are payable on demand.) Note:
Credit card payments are subject to credit clearance. |
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5. What should I
pack?
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In short, the less the better. The Walt Disney World® Resort and
Disney Cruise Line® offer a casual, informal resort atmosphere.
During the summer months, lightweight shorts, slacks, sundresses,
jeans and tops are all appropriate daytime attire in The Bahamas,
the Caribbean and Central Florida. In the winter, a light jacket,
sweater and socks may be needed for cooler days and nights. Bring
comfortable shoes - like boatshoes, sandals, or sneakers. And don't
forget swimwear, sunglasses, a sunhat or visor and sunscreen -
especially for the kids.
Shipboard evening attire for the Animator's Palate and Parrot Cay
dining rooms is casual. Button-down, open-collar shirts or polo
shirts and slacks are recommended for men. Pants and a blouse or a
casual dress are appropriate for ladies. For Lumiére's and Triton's
restaurants and our adult-only alternative dinner restaurant, Palo,
it is suggested that men wear jackets, or a button-down shirt and
tie, and ladies wear dresses or pantsuits. We kindly request that no
shorts, T-shirts or jeans be worn in any of our restaurants in the
evening.
Aboard the 7-Night Caribbean Cruise
there is one evening dinner which requires more formal or
"black-tie-optional" attire. Tuxedo rentals are available in advance
for this special dinner. For those guests sailing on our 7-night
cruise, we will celebrate the spirit of the Caribbean with a special
deck party. You are invited to join in the fun by wearing festive
island wear including colorful shirts, dresses, shorts or pants.
Also remember to bring prescription
medicines in original containers, an extra pair of glasses or
contact lenses and your camera. Of course, if you do forget
something, you can buy it on board. Please note that strollers are
available for rental on board. |
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6. I've heard reports
about the stomach flu affecting passengers on cruise ships. What do
I need to know?
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Stomach flu-like symptoms have recently been reported on cruise
ships. There have also been similar reports of the stomach flu
throughout North America and Europe. The Center for Disease Control
(CDC) has conducted extensive lab tests on cruise ships and
determined the stomach flu has been passed through person-to-person
contact and is not tied to food or water aboard. In fact, a flu bug
going around a cruise ship is no different than one being passed
around a school or office building. Nevertheless, guests aboard our
ships will observe precautionary measures being taken to promote
their well-being. For more information, please call 1-800-951-3532. |
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At Sea
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7. Can I call home
from the ship? |
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You can direct dial anywhere in the
world right from your stateroom. Ship-to-shore rates apply and will
be posted in your stateroom. |
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8. What's an Assembly
Drill - and do I have to go?
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Everyone on board the ship must participate in a compulsory safety
drill before departure to comply with Coast Guard and international
safety regulations. All passengers are required to attend. |
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9. There's so much to
do on the ship! How will I know what's going on when?
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On your cruise, you can Discover Uncharted Magic™ of your own. A
complete listing of all activities, adventures and entertainment
will be available upon arrival in your stateroom. Guest Services and
the programming counselors will be happy to assist you to develop a
customized itinerary for your one-of-a-kind voyage. |
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10. Is there
children's programming on board?
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Of course! Supervised children's programs and activities are
available on the ship from 9:00 a.m. to midnight for children ages
3-12. Children must be age 3 and potty trained in order to
participate. Children must be able to interact comfortably within
our counselor-to-child ratio groups of 1:15 (ages 3-4) and 1:25
(ages 5-12) and within our established age groupings of 3-4, 5-7,
8-9, 10-12. Disney Cruise Line® is unable to provide one-on-one
care. A child who shows symptoms of physical illness such as fever,
vomiting or diarrhea or who becomes disruptive within the group may
be excluded from participation. Parents sign their children in
and out of the programs. Events have been designed for teens as
well, ages 13-17. Teens do not need to be signed in and out by
parents. There is no additional charge for these planned events. |
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11. Can I work away
from home? (Business Services)
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Disney Cruise Line® knows how important it is for business people,
even when they are on vacation, to keep in touch with
responsibilities at the office. You'll find a full range of business
services at the Walt Disney World Resort and on board the ship
available for an additional charge, including facsimile
transmission, copies, and AV equipment when booked prior to
embarkation. On the ship, ship-to-shore calling rates apply. |
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12. What if someone
gets sick?
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For your convenience, a physician and nurse are on call 24 hours a
day to provide basic medical services on every cruise. The physician
and nurse are employed by a company independent from Disney Cruise
Line. But please keep in mind that a child who shows symptons of
physical illness such as fever, vomiting, diarrhea, unexplained
rashes or discharge from the nose or eyes may be excluded from
participation in programming as well as from babysitting services in
Flounder's Reef Nursery. Standard prevailing fees will be charged
for all physician and nurse services. If you require any
prescription drug, be sure to bring an adequate supply in its
original container. You should keep it in your carry-on luggage so
it is easily at hand. |
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13. Are there limits
to the amount of duty-free merchandise that I may bring into the
U.S. from the Bahamas?
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You'll find lots of exciting duty-free shopping right on board in
our shops as well as on shore in Nassau! Each U.S. resident aboard
Disney Cruise Line returning from The Bahamas to the U.S. can bring
back up to U.S. $600 worth of duty-free merchandise (retail price)
per Guest, provided at least $200 of the allotment is purchased in
The Bahamas. Each Guest 21 years of age and older is limited to (2)
liters of alcohol, of which one (1) liter (33.8 ounces) must be
produced in The Bahamas. 200 cigarettes and up to 100 cigars
(excluding Cuban cigars). These limits are mandated by U.S. law and
are subject to change. |
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14. Are there limits
to the amount of duty-free merchandise that I may bring into the
U.S. from the Eastern Caribbean? |
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There sure are. Each U.S. resident aboard Disney Cruise Line
returning from the Caribbean to the U.S. can bring back up to $1,200
per traveler. However, no more than $400 in purchases can be made on
board the ship, on Castaway Cay or on St. Maarten, allowing $800
worth of purchases from St. Thomas. Or, the entire $1,200 allowance
may be used on purchases from St. Thomas alone. Each Guest 21 years
of age or older is limited to: (5) liters of alcohol (Only one liter
can be acquired in St. Maarten or on the ship, with an additional
four liters being exempt if purchased on St. Thomas providing at
least one liter is produced in the U.S. Virgin Islands): (5) cartons
of cigarettes (Only one carton can be acquired in St. Maarten or on
ths ship, with an additional four cartons being exempted if
purchased on St. Thomas): 100 cigars (excluding Cuban cigars). These
limits are mandated by U.S. law and are subject to change. |
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15. Are there limits
to the amount of duty-free merchandise that I may bring into the
U.S. from the Western Caribbean?
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The exemption per person for returning residents is $400 per person.
This amount may be grouped from the ship, Grand Cayman, or Cozumel.
An additional $200 is allowed from Castaway Cay, or a total of $600
may be purchased in Castaway Cay. Each person 21 years of age or
older may acquire (1) liter of alcohol; 100 cigars (excluding Cuban
cigars) AND 200 cigarettes duty free. These limits are mandated by
U.S. law and are subject to change. |
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16. Could the Ports
of Call ever change unexpectedly? |
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Very rarely. Disney Cruise Line® only
diverts from thier scheduled Ports in cases of extreme weather (such
as hurricanes) or during other circumstances that may challenge
safety. When time permits, they always try to alert Guests to
possible Port changes prior to sailing. |
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17. Can I bring
coolers and food onboard?
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Coolers are not permitted except for those needed for medications,
baby food, or items related to dietary constraints. Items must be
pre-packaged, un-opened, and do NOT require any food prep from the
kitchen. Coolers filled with personal items (e.g. soda, chips,
candy, etc.) may NOT be brought onboard. Homemade items or
pre-cooked items purchased on the way to the ship will not be
allowed to be brought aboard. Also, open bags or containers of
snacks items should not be brought aboard ship. All items will need
to be stored in the stateroom. The ship's storage and/or
refrigeration is not available to use. |
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18. Why is Disney
Cruise Line®
longer allowing children in diapers into your pools and spas?
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The United States Public Health Service requires that only children
who are toilet trained be permitted to enter swimming pools and spas
on board cruise ships. For the safety of our guests, Disney Cruise
Line® is taking every precaution to inform them of these USPHS
requirements. |
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Dining Onboard
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19. What is Rotation
Dining?
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Cruises are famous for great food, but only Disney Cruise Line®
features three spectacular main restaurants where dining is a total
artistic experience: Animator's Palate, Parrot Cay, Lumiére's
(Disney Magic), and Triton's (Disney Wonder).
Each evening of the cruise, guests will rotate to one of the three
restaurants and dine with the same table guests and servers. |
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20. What Time Is
Dinner?
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Dinner is served at 6:00 p.m. and 8:30 p.m. You should inform us of
your seating time preference when you book your vacation. No
requests are guaranteed. Generally, adults without children will
dine with other adults while families dine with other families.
Children's menus are available in the restaurants. In addition, a
dinner buffet will be offered for children who participate in the
supervised programs during the dinner hour. Times subject to change. |
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21. What Should I
Wear To Dinner?
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The attire in Animator's Palate and Parrot Cay is casual -
open-collar shirts and slacks for men and pants and a blouse or a
casual dress for ladies. In Lumiére's, Triton's and Palo, it is
suggested that men wear jackets and ladies wear dresses or
pantsuits. We kindly request that no shorts, T-shirts or jeans be
worn in any of our restaurants in the evening. We request that
swimsuits not be worn in the dining rooms. During the Seven-Night
Caribbean Cruise, one special evening dinner requires more formal or
"black-tie-optional" attire. Tuxedo rentals are available in
advance. |
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22. Is There a
Romantic Restaurant just for adults?
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The ship features an adult-only alternative restaurant called Palo.
Dining hours for Palo are 6:00 p.m. - 11:00 p.m. Reservations are
required, and taken (once on board) on a first-come first-served
basis. Palo dining is limited to guests 18 and older. There is a
service charge of $10 per guest for gratuities. |
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23. What About
Breakfast and Lunch?
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Breakfast and lunch are served in Parrot Cay, Lumiére's and
Triton's. And, there's an indoor/outdoor buffet or casual poolside
dining during breakfast and lunch. |
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24. Is room service
available?
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Would you care for breakfast in bed or a sandwich at midnight? While
on board, you can order room service 24 hours a day. From 7:00 a.m.
- 10:00 a.m., complimentary continental breakfast will be delivered
to your stateroom upon request, with the exclusion of disembarkation
morning. For guests occupying the Walter E. Disney Suite, Roy O.
Disney Suite, and the 2-bedroom or 1-bedroom suites, a full
breakfast is served upon request from 7:00 a.m. - 10:00 a.m. with
the exclusion of disembarkation morning. |
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25. I'm on a special
diet. Can I get it on board?
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Low sodium meals, kosher meals and certain other special
diet-restricted meals will be available. Dietary requests should be
made at time of booking. At the Walt Disney World® Resort, certain
dietary needs may be accommodated at most full-service restaurants
if requested 24 hours in advance. |
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26. What is the
policy on alcoholic beverages?
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The drinking age aboard the ship is 21. Valid photo I.D. required.
Disney Cruise Line® reserves the right to refuse sale and/or service
to anyone. |
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27. What is the
policy for charging for beverages?
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During meals, our restaurants onboard serve complimentary coffee,
tea, soda, milk and fruit juice with your meal. A variety of other
beverages are also available and can be charged to your stateroom
account. The following chart indicates which beverages are available
onboard ship and on Castaway Cay and which incur a charge.
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In Ports-of-Call
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28. How long do we
stay in port? |
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Lengths vary, but in general you dock for a half day to a full day.
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29. How do I get on
and off the ship when it docks at ports? |
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At most destinations, the ship docks right at the port. At some, the
ship anchors offshore and then you "tender," meaning smaller boats
take you from your Disney ship to the dock. At Castaway Cay, the
ship docks right at the island, so you can get on and off at your
convenience.
Security guidelines require all adult Guests to show a picture I.D.
and their Key to the World card to embark and disembark the ship in
all ports, including Castaway Cay. Anyone under the age of 18
wishing to go ashore unaccompanied will be required to have a
consenting parent, guardian or other responsible adult with them at
the gangway, to provide a signature as authorization. |
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30. Do I have to
book excursions in advance? |
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We do recommend you book excursions in advance. Once onboard,
excursions can be booked at the Shore Excursion Desk on Deck 3. |
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31. Are meals served
on excursions? |
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Meals are served on some excursions. Check the details of your
excursion at the time of booking. |
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32. Are there things
to do on shore if I'm not on an excursion? |
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The ports have many exciting activities you can undertake on your
own — from beach outings to shopping to touring. Excursions are,
however, a convenient way to experience the ports. Be sure to watch
your in-stateroom TV for specific excursion information the day
before you arrive at each port. |
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33. Are there limits
to the amount of duty-free merchandise that I may bring into the
U.S. from the Bahamas? |
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Each Guest returning from the Bahamas to the U.S. can bring back up
to a total of U.S. $800 worth of duty-free merchandise (retail
price). Each Guest 21 and older is limited to 2 liters of alcohol,
of which 1 liter must be produced in the Bahamas and Guests 18 and
older are limited to 200 cigarettes and 100 cigars (excluding Cuban
cigars). These limits are mandated by U.S. law and are subject to
change. |
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34. Are there limits
to the amount of duty-free merchandise that I may bring into the
U.S. from the Western Caribbean? |
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The exemption for each Guest returning from the Western Caribbean to
the U.S. is a total of U.S. $800 worth of duty-free merchandise
(retail price) from Grand Cayman, Cozumel and Castaway Cay. Each
Guest 21 and older may acquire 1 liter of alcohol and Guests 18 and
older are limited to 200 cigarettes and 100 cigars (excluding Cuban
cigars). These limits are mandated by U.S. law and are subject to
change. |
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35. Are there limits
to the amount of duty-free merchandise that I may bring into the
U.S. from the Eastern Caribbean? |
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Each Guest returning from the Eastern Caribbean to the U.S. can
bring back up to a total of U.S. $1,200 worth of duty-free
merchandise (retail price). However, no more than $800 in combined
purchases can be made on board the ship, St. Maarten and Castaway
Cay. Or, the entire U.S. $1,200 exemption may be used on purchases
from St. Thomas alone. Each Guest 21 and older is limited to 5
liters of alcohol (only 1 liter can be acquired in St. Maarten or on
the ship, with an additional 4 liters being exempt if purchased on
St. Thomas, provided at least 1 liter is produced in the U.S. Virgin
Islands). Each Guest 18 and older is limited to 5 cartons of
cigarettes (only 1 carton can be acquired in St. Maarten or on the
ship, with an additional 4 cartons being exempted if purchased on
St. Thomas) and 100 cigars (excluding Cuban cigars). These limits
are mandated by U.S. law and are subject to change. |
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36. How do I declare
purchases with U.S. Customs? |
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All Guests (one per family) must complete a U.S. Customs Declaration
Form to submit to U.S. Customs. Those Guests (one per family) that
have exceeded the Customs allowance are required to submit a
completed U.S. Customs Declaration Form to Customs in Diversions
(Disney Wonder® and Disney Magic®) prior to debarkation. Specific
times and any changes to locations will be delivered to your
stateroom the night before debarkation. Customs Declaration Forms
are also available in different languages at the Guest Services Desk
located on Deck 3, Midship. You will be subject to additional fines
if you fail to declare purchases over the Customs allowance. U.S.
Customs will continue to make random inspections in the luggage hall
area. These limits are mandated by U.S. law and are subject to
change. |
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37. Are duty-free
third-party deliveries allowed in ports of call? |
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The security of the Guests, crew and ship is our highest priority at
Disney Cruise Line®. As a result, third-party deliveries are
prohibited in our ports of call. Guests are welcome to return to the
ship with purchases made in port as long as those items can be
examined by ship security upon boarding. |
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Services and Amenities
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38. Do I need an electrical
converter?
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All stateroom outlets are 110V/60 Hz.
Standard U.S. electrical appliances will work on board. There's a
hair dryer in every stateroom bathroom.
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39. What if I run out of film?
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You won't because you can buy film at
our merchandise shop, Mickey's Mates, which also offers a limited
selection of cameras and accessories. Of course, with so many
exciting photo opportunities happening on board, you might wonder if
you can cover it all. But don't feel pressured to keep your camera
handy. Our photographers will wander the ship, putting your fun and
excitement on film. You'll find their photos displayed for purchase
at the photo shop.
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40. What can we buy?
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Lots! You'll have the opportunity to
purchase exclusive Disney Cruise Line® logo merchandise available on
board and nowhere else. From beautiful clothes to towels to fine
watches - this is your chance to keep the memories alive long after
your cruise. You'll also find unique and exclusive Disney
collectibles, and if someone forgets their toothpaste or bathing
suits - we've got that, too! All this, and much more, is available
at the duty-free and retail shops of Disney Cruise Line®.
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41. Did you say there's a spa on the
ship? Ahhh! Lead me to it!
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Disney Cruise Line® offers one of the
most elaborate spa and fitness centers at sea, with programs ranging
from a simple facial to a full range of treatments to relax and
refresh your body and soul. Spa, hair salon, massage and beauty shop
charges are additional and may be charged to your room.
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42. Is there laundry service? |
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Laundry services are available at
your Walt Disney World® hotel and we suggest you take advantage of
them if you have a lot of laundry to do during your stay. On board,
laundry and dry-cleaning services (with stateroom pickup) are
available for a charge. There is also a self-service Guest Laundry
Room with coin-operated washers, dryers, detergent and ironing
equipment. For safety reasons, irons or steamers may be used in the
laundry room only.
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43. Can I bring visitors on board the
ship?
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Sorry, but for security and safety
reasons, Disney Cruise Line® cannot allow any visitors aboard.
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44. Help! I'm really confused about
tipping!? |
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We'll make it easy. Of course, you
should never feel that a reward is automatically expected from you.
But it is customary to give gratuities in recognition of service,
which you will most likely be treated to in abundance aboard the
ship. As a guideline, may we suggest the following:
Per guest/Per cruise
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3-night
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4-night
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7-night
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10-night
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14-night
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Dining Room Server
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$11.00
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$14.75
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$25.75
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$36.75
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$51.50
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Dining Room
Asst. Server
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$8.00
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$10.75
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$18.75
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$26.75
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$37.50
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Dining Room
Head Server
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$2.75
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$3.75
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$6.50
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$9.25
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$13.00
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Stateroom Host/Hostess
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$10.75
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$14.50
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$25.25
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$36.00
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$50.50
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Dining Manager
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Your Discretion
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Room Service
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Your Discretion
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Total
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$32.50
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$43.75
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$76.25
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$108.75
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$152.50
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For your convenience, a 15% gratuity
is automatically added to bar, beverage, wine and deck service tabs.
All gratuities can be charged to your room charge.
At the Walt Disney World® Resort, 15% is the customary gratuity at
restaurants and bars. |
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45. Will we get to see Disney
characters on board? |
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We thought you'd never ask! On board, the beloved Disney
characters appear like magic in an array of different settings
including lively stage shows, plenty of meet and greet and photo
opportunities, and other special programs, especially in kids' areas
at Disney's Oceaneer Club and on Castaway Cay. These are magical
moments to remember forever - only on Disney Cruise Line®!! |
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46. What about
babysitting? |
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Group babysitting is available for children 12 weeks-3 years old
in Flounder's Reef Nursery, located on Deck 5, Midship. Guests must
sign up their children between 1:30 and 3:30 p.m. on embarkation
day. There is a fee of $6 per child per hour, and $5 per additional
child per hour, 2-hour minimum required. The facility is open for
select hours every day. Rates and times subject to change. Space is
limited. Services are subject to availability. Please note that
strollers are available for rental on board the ships and on
Castaway Cay. |
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Guests with Disabilities
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47. Are there
wheelchair-accessible staterooms available? |
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Yes, Disney Cruise Line® offers accessible staterooms and suites,
equipped for Guests with disabilities. Features include ramped
bathroom thresholds, open bed frames, added phones in the
bathroom/nightstand, bathroom and shower handrails, fold-down shower
seats, hand-held shower heads, lowered towel and closet bars, and
Emergency Call Buttons. All staterooms are non-smoking.
Please note: Guests requiring a wheelchair throughout their cruise
must make provisions for the use of that wheelchair prior to the
cruise. |
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48. What other
services are available on board for Guests with disabilities? |
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Transfer tiers are provided at one of our feature pools. Sand
wheelchairs are available at Castaway Cay. Wheelchair accessible
restrooms are available in the shipboard common areas. Assistive
Listening Systems are available in the main theaters and show rooms.
Closed captioning is available for stateroom televisions and
selected onboard video monitors. American Sign Language
interpretation is available for live performances on designated
cruise dates. Stateroom Communication Kits containing door knock and
phone alerts, phone amplifier, bed shaker notification, a strobe
light smoke detector and a Text Typewriter (TTY) are available. |
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49. How can I
receive more information about accommodations for Guests with
disabilities? |
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If you would like to receive additional information or request
accommodations for Guests with disabilities, please discuss your
needs with the reservationist at the time of booking. For
information via TTY, please call (407) 566-7455.† |
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Back to the
Disney Cruise Line Main Page
