Frequently Asked Questions

Will I have my tickets mailed to me?
If you have purchased a Walt Disney World Package your tickets will be encoded to your room key at the time of check in.

Do I receive vouchers for the dining plan?
No, your Dining Plan is encoded to your room key.


I am limited to specific menu items using the dining plan?
No, you may purchase anything on the menu. Table Service locations that are not buffets will allow you to purchase an appetizer, main course and dessert. Tax and tip are also included in the meal plan. The only restriction is that children ages 3-9 need to order off the children's menu.

Can I check into my resort if I arrive early?
You may check into your Resort upon arrival and receive your park tickets, however, your room may not be available until check- in time at 3PM. If you want to go to the Theme Parks and have luggage with you - you may ask the bell desk to hold your luggage until you return from the parks.

Is there late checkout?
You may ask the front desk for a late check out, however, it is not guaranteed. If they are able to accommodate a late check out for you it is usually 1 PM.

Can I use my Disney tickets to get into Universal?
No, Universal is a different company and they have different tickets.


What is the dining plan about?
The Disney Dining Plan is wonderful way to take advantage of and experience many of the great restaurants in Disney World. The best part of the dining plan is that it could save you over 40% off the cost of dining. The dining plan is a nightly cost per person. Ages 10+ pay $39.99 per night and ages 3-9 pay $10.99 per night.

Disney Dining Plan

• Experience over 100 selected Walt Disney World® restaurants including our legendary Disney Character Dining. For each night on your package, you enjoy:
• 1 table-service meal including appetizer, entree, dessert, and nonalcoholic beverage and gratuity charge
• 1 counter-service meal including entree, dessert and nonalcoholic beverage at select counter-service locations
• 1 snack, such as a frozen ice cream bar, box of popcorn, 20 oz bottle of Coke, Diet Coke, Sprite, Dasani water or a medium fountain soft drink (and lots more!)at select snack cart locations
• As an added benefit, you may exchange 2 table-service meals for either 1 Signature Dining Experience at one of our finest restaurants, such as the acclaimed California Grill or for 1 Disney Dinner Show, such as Hoop-Dee-Doo Musical Revue.
• Children age 3-9 must order from the Children's Menu if available.
  View and print a brochure for complete details including a list of the restaurants included in the Disney Dining Plan.

Is it better to stay on property or off property?
Staying on property gives guests the feel of Disney 24/7 plus added benefits such as extended park hours, continual (not scheduled) free transportation to all of Disney's locations via monorails, boats and busses, complimentary transportation to and from Orlando International Airport via Disney's Magical Express and the Disney Dining Plan.



Which resorts are the most kid-friendly?
Each and every resort in Disney is considered kid friendly! Each resort has pools, playgrounds and an arcade. Deluxe resorts offer kids clubs for the evening hours. These clubs are for children aged 4-12 and are open every evening from 4:30-midnight. The cost for these clubs are $10 per hour and includes dinner. There is a 2 hour minimum. Any guest staying at one of Disney's resorts are welcome to utilize the kids clubs.



Check-in and out times
Check-in time for all of Disney Resorts is 3:00 p.m. with the exception of Home Away From Home Resorts. These resorts have a check-in time of 4:00 p.m.

Check-out time for all of Disney Resorts is 11:00 a.m.



What are the differences between the resort categories?
Disney's Value Resorts offer the magic and service of Disney Resorts at a great value and include all the benefits of staying at a Disney Resort Hotel. These family-friendly Resorts offer fun and whimsical architecture and decor, cool pools and informal food court dining. Disney's Value Resorts are comparable to a Days Inn type of property. (2 Star)


Disney's Moderate Resorts offer uniquely themed environments inspired by places near and far. They're the perfect combination of value and amenities. These Resorts feature incredible pools with fun slides, sit-down restaurants as well as food court dining and on-site recreation. Disney's Moderate Resorts are comparable to a Holiday Inn type of property.(3 Star)


Disney's Deluxe Resorts offer the highest level of quality, convenience and personalized service set in captivating surroundings with full amenities. These Resort Hotels offer spacious rooms and suites, world-renowned fine dining, enchanting pools with playful water slides and on-site recreation. Disney's Deluxe Resorts are comparable to a Hilton type of property. (4 & 5 Star)


Disney Home Away From Home Resorts offer spacious multi-room accommodations and flexible room arrangements. Most offer fully-equipped kitchens/kitchenettes. These Resorts help larger or extended families and traveling groups feel right at home. (4 & 5 Star)



How long does it take to get from the airport to the resorts?
Allow yourself at least an hour to get from the airport to the hotel. If you are using Magical Express, please keep in mind that your luggage will be delivered on a separate bus. Be certain if there are items that you MUST have immediately, like medications or a change of clothes, pack those items in your carry on.

Is there handicap accessibility? Resort? Bus?
All Disney resorts and theme park are handicap accessible. The buses are also designed to accommodate scooters. Some of them even lower for your convenience. Disney bus drivers will accommodate handicap guests before allow others to board the bus, for the safety of all.


What will be in my document package?
Inside your package from Kingdom Magic will be your "official" Disney World reservations, along with Magical Express tags and boarding passes if Magical Express has been requested. There are special keepsakes from the Walt Disney Travel Company and a little something special from Kingdom Magic Vacations, just our way to thank your for allowing us to make your vacation dreams come true!

How does Magical Express Work?
When you stay at a Walt Disney World resort, complimentary transportation from the Orlando Airport to your resort is included. Disney will even pick up your luggage at baggage claim for you! When you arrive at the Orlando airport, simply go to the Magical Express Desk. Hand them your boarding pass and you will be on your way. If, for some reason, do not have luggage tags or a boarding pass, it's no worries. All your information will be in their computer system to pull up. Hand them the baggage claim checks from your local airport so they may retrieve your bags. Your luggage will arrive safely in your resort hotel approximately 2 hours later. Be sure to pack any items that you can not be without in your carry on. After your Disney vacation is over, Magical Express will bring you (and your suitcases!) back to the airport for your return home.

Can you send me a brochure?
While we can send you an E-brochure immediately, we can send a Walt Disney Travel company brochure to your home address. Please allow 1 - 2 weeks for delivery.
An E-Brochure is just like the paper ones, only you can view it on your computer and even print out the pages you need! No need to wait for the mailman!




If I book a $10,000 trip will you escort me around the park??? lol -- just had to add that one at the bottom!!!!